1. Contact us within 5 days....(Please contact us via E-mail
if you have any problem at all. We do our best to help you.
*Please use E-mail for the quickest response.
You are welcome to leave a
phone message, but it may take us a few days to return you call.)
2. Exchanges: We don't exchange products. Please place a new order for
the things you want and return your item(s) at your convenience.
3. Returns: We have a 30 day time limit on returns. The item MUST be in
brand new, unused condition and returned with its original packaging to
get a refund. We do not pay or refund shipping costs.
4. Please following these instructions to return something for a refund:
*Returned items must be in brand new condition to receive a refund.
Absolutely no hay, hair, slobber or dirt.
*Pack the item(s) carefully into the original packaging if possible and
include your original paperwork.
**** The RGA number
should be written on the original invoice along with
your reason for the return.
Please also write your
on the outside of the box being returned.
*Return via UPS or USPS.
*Insure your packages! A refund will not be given on lost or damaged
*Please allow 5-7 days from the time we receive your return to process